Section 01
Information Collection
We collect several types of information to provide and improve our services to you. Personal data you provide may include your name, shipping address, billing address, payment information, email address, and phone number.
This information is collected when you place an order, create an account, or contact our support team. We also gather technical data automatically when you browse the site, including your IP address, browser type, and the pages you visit.
Order details and account preferences are stored so we can fulfil your request and recognise you on return visits. We only ask for what we genuinely need to process your order or respond to your enquiry.
Section 02
Use of Information
The information we collect is used to fulfil orders placed through the site, including processing payment information, arranging for shipping, and providing you with invoices or order confirmations.
We also use this information to communicate with you about your orders and account, to screen our orders for potential risk or fraud, and to improve the overall functionality of the site.
We may send occasional emails about new product arrivals or changes to our service. You can opt out of marketing messages at any time using the unsubscribe link in any email.
Section 03
Data Sharing and Disclosure
We share your personal information with third parties to help us use your personal information as described above. For example, we use service providers to process payments and handle shipping logistics.
We may also share your information to comply with applicable laws and regulations or to respond to a subpoena or other lawful request for information we receive.
Our service partners are contractually bound to handle your data securely and only for the specific purpose we engage them for. We never sell your personal information to third parties for their own marketing use.
Section 04
Data Retention
When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
If you close your account, we will stop using your data for new communications but may keep order records where we have a legal obligation to do so.
Section 05
Your Rights
If you are a UK resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
You also have the right to restrict or object to the processing of your data, and to request a portable copy of the information you provided to us. Where we rely on consent for a specific activity, you can withdraw that consent at any time.
If you would like to exercise any of these rights, please contact us through the contact information provided below. We aim to respond to all valid requests within 30 days.
Section 06
Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
Our security practices are reviewed regularly, and we update our safeguards as new guidance and technology become available to us.
Section 07
Children's Privacy
Our site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us and we will take steps to delete that information.
Section 08
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.
We encourage you to review this page periodically to stay informed about how we collect and handle your information. Significant changes will be highlighted at the top of the document.
Section 09
Contact Our Data Team
If you have questions about this privacy policy or how we handle your data, please reach out. Our team is available Monday to Friday, 9:00 to 18:00.
Registered Address
88 Deansgate, Manchester M3 2ER, United Kingdom