Terms of Service

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

Product descriptions, ingredient lists, and suggested usage instructions are provided by our suppliers and manufacturers. While we make every reasonable effort to keep these details current, formulations can change. Always read the label printed on the product packaging before use and consult the official manufacturer page if you need the most up-to-date ingredient breakdown.

Nutritional and supplement information published on product pages is intended to help you compare options and make an informed purchase. It does not replace guidance from a qualified nutrition professional or a primary care practitioner who knows your individual circumstances.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

If a product is listed at an incorrect price or with incorrect information due to a typographical or technical error, we may decline or cancel the order and notify you promptly. Where the charge has already been processed, we will issue a full refund for the affected item rather than dispatching the order at the listed incorrect price.

Seasonal promotions, bundle discounts, and shipping offers are time-limited and may be withdrawn or modified without prior warning. The price and promotional status confirmed at checkout represents the final agreement for that individual order only.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store.

PureVitals sells food supplements intended to support daily nutritional intake. Our products are not intended to replace a varied and balanced diet or a healthy lifestyle. If you are pregnant, breastfeeding, taking other food supplements, or managing an ongoing health matter, you should consult a qualified professional before adding a new supplement to your routine.

Stock levels shown on the website are indicative. In the rare event that an ordered item is unavailable, we will contact you using the email or phone number provided at checkout to offer an alternative, a partial dispatch, or a full refund for the out-of-stock portion of your order.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate billing, delivery, and contact information for every order. If we are unable to verify your details or the payment is flagged for security review, we may pause the dispatch while we reach out for confirmation. Orders that cannot be verified within five working days may be cancelled automatically with a full refund.

Payment is processed at the point of order confirmation. We do not store full card details on our servers; payment information is handled by our payment partners under their own security and compliance standards. By placing an order you authorise us to charge the agreed amount to your chosen payment method.

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right under these terms at any time does not waive our right to enforce that right in the future.

We may update these terms to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will revise the date at the foot of this page. Your continued use of the site after a revision takes effect constitutes acceptance of the updated terms.

If you have a question about any section of these terms, an existing order, or a product listing, our support team is available Monday to Friday, 9:00 to 18:00. We aim to respond to written enquiries within two working days.