PureVitals Operations · Document Last Reviewed August 2026

Shipping Policy

Name: PureVitals
Address: 88 Deansgate, Manchester M3 2ER, United Kingdom
Telephone: +44 161 493 9946

PureVitals is dedicated to delivering high-quality supplements to customers across the United Kingdom efficiently and securely. This policy outlines our shipping procedures, costs, and timeframes to ensure you know exactly what to expect when you order from our Manchester-based online store.

Every package leaves our Deansgate facility with the same care we apply to selecting our ingredients — picked correctly, sealed securely, and handed to reliable couriers who know the UK road network. The sections below cover the full journey from confirmation email to your doorstep.

If you have a question that this page does not answer, our support team is available Monday to Friday, 9:00 to 18:00, at [email protected] or by phone at +44 161 493 9946. We are happy to walk through any delivery concern before or after you place an order.

Section 01

Processing Times

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We strive to handle every package with care, ensuring that your supplements are correctly picked and securely packed at our Deansgate facility before they leave for the courier depot.

Orders placed after 14:00 on a Friday, or on a UK bank holiday, enter the processing queue on the next working day. This keeps the timeframe honest — we will not promise a same-day handover we cannot meet.

Section 02

Domestic Shipping Rates

We offer flat-rate shipping for all orders within the UK. Current shipping rates will be displayed at checkout before you finalize your purchase — no surprise surcharges added after you enter your card details.

We occasionally offer promotional free shipping on orders over a certain value; if applicable, this discount will be automatically applied during the checkout process, and you will see the adjusted total on your order summary.

If a promotional rate is running, it applies to mainland UK addresses. Remote postcodes may carry a small surcharge, which is always shown at checkout before payment.

Section 03

Delivery Estimates

Standard shipping typically takes 3–5 business days for delivery within the UK mainland.

Deliveries to Northern Ireland, the Scottish Highlands, and offshore islands may take slightly longer due to additional transit legs and ferry schedules.

While we work with reliable couriers, delivery times are estimates and cannot be guaranteed. Severe weather, depot congestion, and remote routing can shift a delivery by a day or two.

Section 04

Shipment Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available — the courier system needs time to register the parcel after collection from our Deansgate facility.

If you have not received your order within 7 days of receiving your shipping confirmation email, please contact us. Include your order number so we can trace the parcel quickly and arrange next steps with the courier.

Tracking links point to the courier's own portal, where scan events appear as the parcel moves through the network. If a scan seems stalled for more than two days, treat that as a signal to reach out rather than wait.

A sealed parcel resting on a dark workshop bench under cool cyan lighting

Field Note

Every parcel leaves Deansgate sealed and scan-ready. The tracking number activates once the courier registers the collection scan at their depot.

Accuracy & Condition

Two things that keep a delivery on track: a correct address on your end and a clean handover on ours. Here is what happens when either side goes wrong.

Section 05

Address Accuracy

It is the responsibility of the customer to ensure that the shipping address provided is accurate and complete. We cannot be held responsible for orders that are delayed or lost due to incorrect address information.

If you realize you have made an error, please contact us immediately to see if a correction can be made before dispatch. Once a parcel has been collected by the courier, address changes are handled through their redirection service, which may carry a fee and add time to the delivery.

Flat numbers, business names, and correct postcodes matter more than most customers expect. A missing flat digit is the most common reason a courier marks a parcel as undeliverable.

Section 06

Damaged or Missing Items

In the unlikely event that your order arrives damaged or if items are missing, please contact us within 48 hours of delivery at [email protected].

Please include your order number and photos of the item's condition. We address these issues on a case-by-case basis but will always work toward a satisfactory solution.

Photos help us identify where the parcel took damage in transit — whether at the packing stage, the courier depot, or on the delivery van. That trace improves our packing process for future orders.

Quick Reference

Delivery at a Glance

A condensed view of the timeframes and contacts covered on this page. Use it as a checkpoint before or after placing an order; the full detail lives in the sections above.

All timeframes exclude weekends and UK bank holidays. Business days run Monday to Friday.

Order Processing: 1–2 business days from confirmation email
UK Mainland Delivery: 3–5 business days after dispatch
Remote Postcodes: Northern Ireland, Scottish Highlands, offshore islands — slightly longer
Tracking Activation: Allow 48 hours after shipping email for scans to appear
Late Order Threshold: Contact us if not delivered within 7 days of shipping confirmation
Damage Reporting Window: Within 48 hours of delivery, with order number and photos
Support Hours: Monday to Friday, 09:00–18:00 UK time

Need Help With a Delivery?

Talk to our team

If a parcel is delayed, a tracking scan is stalled, or an item arrived in poor condition, reach out and we will trace it with the courier. Have your order number ready — it lets us find the shipment in our system without a delay.

[email protected]

Phone

+44 161 493 9946

Dispatch Address

88 Deansgate, Manchester M3 2ER, United Kingdom

Contact Support